LisaPulse Terms of Use

Version 1.1 · Last updated 2 October 2026

1. About these terms

LisaPulse is software owned and operated by Maple Linens Inc., which runs its software practice as MapleFintech ("we", "us"). Lisa, its AI agent, places phone calls and sends text messages for you using the details you enter. These terms apply to the LisaPulse app, the website and the hosted service behind them. By creating an account or signing in, you accept these terms and the Privacy Policy.

If your organisation has a separate written licence agreement or order form with Maple Linens Inc., these terms apply unless that agreement expressly says otherwise. Section 10 explains how a business can license LisaPulse under its own brand.

2. Your account

New accounts are reviewed and approved by us before they can sign in. Keep your password, PIN and device secure, keep your details accurate, and tell us through the support form if you think someone else has used your account.

3. Using LisaPulse responsibly

• Use Lisa only for lawful calls and messages to people and businesses you have a genuine reason to contact.
• Do not use LisaPulse for unsolicited marketing, harassment, or anything that misleads the person called.
• You are responsible for complying with call-recording and consent laws where you and the people Lisa calls are located, and for telling people you record with the Notes feature.

4. Ownership of the software, licence and maintenance

4.1 Ownership. The LisaPulse software, including its code, database design, interfaces, designs and documentation, and the LisaPulse name and logo, belongs to Maple Linens Inc. and its licensors. It is protected by the Copyright Act (R.S.C. 1985, c. C-42) and other laws. Open-source components inside it remain under their own licences. All rights not expressly granted in these terms are reserved.

4.2 Your licence. We grant you a limited, non-exclusive, non-transferable licence, without the right to sublicense, to use the hosted LisaPulse service for your own business or personal use, for as long as your account or written licence is active. If you use LisaPulse under your own brand (white-label), the brand shown is yours but the software remains ours. LisaPulse is licensed, not sold: no ownership passes to you, and no source code is delivered. The app on your phone and the pages in your browser are copies we let you use only to reach the service.

4.3 Restrictions. You may not: copy, modify, translate or make derivative works of the software; decompile, disassemble or reverse engineer it, except to the extent applicable law expressly permits it despite this restriction; remove or change any copyright or ownership notice; sell, rent, lend, host or sublicense the software or make it available to others as a service; or use it to build a competing product.

4.4 Maintenance and support only by us. Only Maple Linens Inc., or people it has authorised in writing, may host, update, fix, change, maintain or support the LisaPulse software. You may not engage a third party to host, maintain, modify or support it, and you may not give a third party access to the software or its systems for that purpose. Changing the settings LisaPulse provides, such as branding, users, contacts and content, is configuration, not maintenance, and is yours to do.

4.5 Feedback. If you send us ideas or suggestions about LisaPulse, we may use them freely, without any obligation to you.

4.6 Your data stays yours. The contacts, bookings, call records, recordings, notes and other content you put into LisaPulse remain yours. We use them only to provide the service, as described in the Privacy Policy. See section 5 for getting a copy.

4.7 Breach. If these restrictions are breached, we may suspend or end access as described in section 6, and we may seek an injunction or other relief from a court, in addition to any other remedy.

5. Your data

You can delete contacts, bookings, calls and Notes recordings from the app at any time. To receive a copy of your data, or to have your account and all its data deleted, send a request through the support form.

6. Suspension and termination

You may stop using LisaPulse at any time and ask us to close your account. We may suspend or deactivate an account that breaches these terms, puts other people or the service at risk, or is required to be closed by law. We do this by changing the account's status, which you see when you sign in; we do not use any hidden means of disabling the app. When access ends, your licence ends too. You may ask for a copy of your data before your account is closed.

7. The service

We work to keep LisaPulse available and accurate, but we cannot promise it will be uninterrupted or error-free. Calls, texts and AI responses depend on third-party services (Twilio, Google Gemini and, optionally, Anthropic Claude), and Lisa can misunderstand a conversation. Check important results before relying on them.

8. Changes to these terms

When we change these terms we update the version and date at the top of this page. If a change is significant, we will tell you in the app or by email before it applies.

9. What continues after your account ends

Sections 4.1, 4.3, 4.5, 4.6 and 4.7 (ownership, restrictions, feedback, your data and remedies), section 5 (your data), sections 10.3, 10.5, 10.6 and 10.7 (white-label ownership, client-hosted data, client infrastructure and the end of a white-label licence) and this section continue after your account or licence ends.

10. White-label licences for businesses

10.1 How to license LisaPulse. A business ("client") can license LisaPulse to offer it to its own staff or customers under the client's brand. A white-label licence is made by a written order form or licence agreement signed with Maple Linens Inc.; it sets the fees, payment terms, licence term and renewal, the number of users, the features included and any of the options in this section. To ask about one, use the support form. Nothing in these terms is an offer at a particular price.

10.2 What a white-label client receives. Use of the hosted LisaPulse service, operated by us, under the client's brand: the application name, logo, brand colours and support links the client sets. Where the order form provides for it, the service can also be reached on the client's own domain (for example app.clientdomain.com), which the client points to our servers with a DNS record; the client keeps ownership and control of its domain and DNS. Updates, security fixes and new features are applied centrally by us and reach every client automatically; the client has nothing to install. A mobile app under the client's own name is built and published only by us, and only where the order form provides for it.

10.3 What stays ours. Section 4 applies in full to white-label clients. White-labelling changes what the client's users see; it does not transfer ownership of the software. No source code, server access, repository access or copy of the software is delivered, and only we host, update, change, maintain and support it. The client's brand, logo and domain remain the client's.

10.4 The client's own users. The client is responsible for its relationship with the people it lets use LisaPulse, including its own terms and privacy notice for them, and the consents its calls, messages and recordings require. The client must make sure its users follow sections 3 and 4.

10.5 Where the data is kept. Unless the order form says otherwise, data is kept on our servers as the Privacy Policy describes. Where the order form provides that the client connects its own database ("bring your own database"):

• the database server is the client's: the client keeps full ownership and control of the data in it, and is responsible for its backups, security, access control, encryption, availability and compliance with the privacy and data laws that apply to the client;
• the client gives us connection details with only the access LisaPulse needs, and may change or withdraw them at any time (the service stops working for that client until valid details are given again);
• we store those details encrypted, use them only to provide the service to that client, and never share them;
• LisaPulse acts as the software that processes the data over that connection. Some data is still processed or held outside the client's database to make calls and texts work, such as call audio, recordings, transcripts in progress and messages passing through our telephony and AI providers; the order form lists what is held where.

10.6 The client's infrastructure. To the extent the law allows, we are not responsible or liable for downtime, slowness, data loss or corruption, security incidents, or configuration errors in infrastructure the client provides or controls, including its database servers, networks, firewalls, domains, DNS and email, or for losses that result from them. An interruption of LisaPulse caused by that infrastructure is not a breach of these terms or of the order form.

10.7 When a white-label licence ends. The client's branding and any custom domain stop reaching the service, and the client's users lose access. A client-hosted database stays with the client; for data on our servers, section 5 applies. We delete the stored database connection details.

11. Contact

Questions about these terms: use the contact form on the support page.