LisaPulse Privacy Policy

Last updated 15 October 2026

LisaPulse is a personal assistant app provided by Maple Linens Inc., operating as MapleFintech. Use of LisaPulse is also governed by the Terms of Use. Lisa, its AI agent, places phone calls and sends text messages on your behalf, using the details you enter.

We collect personal information only from what you enter, record or ask Lisa to do, so it is always collected with your knowledge and consent, and only to provide the service. The app and this website carry no advertising or analytics trackers.

What we store

• Your account: name, email, phone number, address and an optional photo, so Lisa can identify you to the people she calls.
• Your contacts and requests: the businesses and people you add, their numbers and notes, and the instructions you give for each call or text.
• Calls and texts: transcripts, call recordings, message threads, and a short automatic review of each conversation. Recordings are made so you can hear the call afterwards; you may turn recording off in Admin.
• Notes recordings: conversations you choose to record with the Notes feature, kept on our server, with the transcript, summary and email that Lisa writes only when you ask for a write-up. You can delete any recording at any time from the app. It is your responsibility to tell the people you record.
• Settings: telephony and AI provider credentials, stored encrypted.
• Support requests: the name, mobile number, email and message you send through the support form, kept so we can reply.

Who processes it

Calls and texts are carried by Twilio. Conversations are understood and composed by Google Gemini (and optionally Anthropic Claude); transcripts are sent to those services during a call. Data is held on our own server. We do not sell or share your data with advertisers.

Recording notice

Lisa opens every call by saying that she is an AI assistant calling on your behalf and that the call is recorded (or transcribed, when recording is turned off). The app shows a red Recording indicator while a call is connected and while Notes is listening. You are responsible for complying with call-recording and consent laws where you and the people Lisa calls are located.

How long we keep it

• Account, contacts, requests, calls, transcripts, recordings and Notes: kept while your account is active, until you delete them in the app or ask us to. Nothing is deleted automatically on a timer.
• Activity and error logs (sign-ins and actions, with the IP address used, and error reports the app sends): kept while your account is active and deleted with it.
• Support requests: kept while we answer them, and deleted on request.
• When your account is deleted: everything above, including the audio files on our server and the call recordings held by our telephony provider, is deleted within 30 days of your request.

Deleting your data or your account

Delete a contact, booking, call or Notes recording from the app at any time. To delete your account and all of its data, send a request through the support form; we confirm it and complete it within 30 days. If you withdraw your consent, we stop using your data at once.

Data breach notification

If a breach of security safeguards involving your personal information creates a real risk of significant harm, we will notify you by email (and report it to the Office of the Privacy Commissioner of Canada) as soon as feasible.

Your choices

Your data remains yours. Delete a contact, booking or call from the app to remove its data. To receive a copy of your data, or to delete your account and all data, send us a request through the support form.

Contact

Use the contact form on the support page.